Google+ Sandra's Stories: Nice

Monday, 22 April 2013

Time to harden up

After two years of receiving unfailing politeness in Japan, I’ve dropped my guard. I no longer steel myself against attitude before approaching shop assistants, or apologetically catch the eye of waiters when I want to make an order. I’ve come to expect the highest level of respect from the service industry, and this has made me weak. 

For example, the other day I went to a restaurant in Tokyo. When I arrived the waiter pointed to our table without saying a word. No ‘Welcome honourable customer’, ‘my sincerest humble apologies for keeping you waiting’, or ‘wow honourable customer, you are so tall and your Japanese is so skillful’. Just silence. I was floored. I convinced myself that the waiter must have assumed that I couldn’t understand Japanese and that’s why he didn’t speak to me. The alternative - that he was giving me attitude - was too shocking to consider. 

When I got to the table I ordered a glass of hot water from another waitress. However it didn’t arrive within three minutes, so I asked about it. Instead of apologising profusely, bowing and rushing off to get it, the waitress dismissively told me to wait longer. I felt glad that it was an open kitchen so that she couldn’t spit in my food. She obviously wanted to.


I'm used to being the whale at restaurants.
Note: Image by gwaar. Some license restrictions apply for reuse. Please see Creative Commons License for details.

My sister was visiting me at the time and she was surprised that I was frustrated by the incidents. No one had actually said anything rude to me. These events would never have enraged me in Australia. In fact, if I’d had to order hot water in Australia, I'd have been the one grovelling because hot water wasn’t even on the menu.  

I’m planning to visit home at Christmas time so I need to harden up. What if I need to call my telecoms company or get my driver’s license renewed? I’ll never survive if I can’t put my shields back up.